by Megan | Dec 1, 2017 | ISO
There is always an element of risk in everything and anything we do. However, in business the number of risks and their level of risk, are a key focus area in ISO Standards. Risks have always been considered in ISO standards and can determine the way an organization...
by Megan | Oct 27, 2017 | Customer Service
Customers are the bread and butter of any business. Therefore, any communication with existing or potential customers needs to be high quality, informative and honest. Most communications with customers can be separated into 4 main categories: General communications...
by Megan | Oct 13, 2017 | ISO
Risk-based thinking is a process we all take part in every day without actually thinking about it. Imagine going to cross the road, we automatically look left and right for any oncoming vehicles before crossing, effectively assessing the risk in stepping out into the...
by Megan | Jul 7, 2017 | ISO
For those new to ISO standards, it can be overwhelming and confusing regarding how it is meant to be applied to each individual organization. For many years ISO 9001 was thought to be applied purely to manufacturing organizations and their quality control of products....
by Megan | Jun 23, 2017 | ISO
In 2015 a new edition of ISO 9001 was released, and with it came some changes. A new edition is released every 7 years for ISO 9001 to improve the way organizations adopted the standard and the way it was used to interact with changes within organizations. These...
