Communicating With Customers

Communicating With Customers

Customers are the bread and butter of any business. Therefore, any communication with existing or potential customers needs to be high quality, informative and honest. Most communications with customers can be separated into 4 main categories: General communications...
Hong Kong Int’l Airport

Hong Kong Int’l Airport

Dear HKIA, Thanks for running such an efficient airport. I think the resting lounges are great (full length lounge chairs for sleeping) and the area is well done for signage. One improvement suggestion — more than FIVE stalls in the ladies room in the main concourse…...
Back from China – when time = money

Back from China – when time = money

I was potentially stranded by two natural events during my return flight from China – the typhoon threatening to hit Taipei, Taiwan; and the hurricane (Ike) threatening Texas. Turns out that Ike was no threat since I wasn’t flying through Houston; however, the...