by Megan | Oct 27, 2017 | Customer Service
Customers are the bread and butter of any business. Therefore, any communication with existing or potential customers needs to be high quality, informative and honest. Most communications with customers can be separated into 4 main categories: General communications...
by Mary McDonald | May 4, 2014 | Blog, Customer Service
After you’ve gotten through the automated tree of service options (“for dept A, press 1; for dept B, press 2…) you finally get a real live person on the phone. If your employees are not ensuring that they’ve met all of your customers’ needs, you’re setting...
by Mary McDonald | Oct 18, 2008 | Blog, Customer Service
Dear HKIA, Thanks for running such an efficient airport. I think the resting lounges are great (full length lounge chairs for sleeping) and the area is well done for signage. One improvement suggestion — more than FIVE stalls in the ladies room in the main concourse…...
by Mary McDonald | Sep 15, 2008 | Blog, Customer Service
I was potentially stranded by two natural events during my return flight from China – the typhoon threatening to hit Taipei, Taiwan; and the hurricane (Ike) threatening Texas. Turns out that Ike was no threat since I wasn’t flying through Houston; however, the...
by Mary McDonald | Jul 19, 2008 | Blog, Customer Service
I wanted to find someone to build a website to very specific requirements. I was referred to a person (we’ll call him Idiot Jerk, a pseudonym for his real name) and I went to his website, www.idiotjerk.com. I looked for a button that said “contact me” or something,...
