First Things First

First Things First

It’s no secret that I think systems will help a shop run better – more efficiently, easier to train employees, higher profits.  Systems take time to implement, however. One of the conversations I frequently have is, “OK, I’ll accept your premise that it will make more...
Who Implements An ISO Standard?

Who Implements An ISO Standard?

What sort of yard owner implements an ISO standard?  In keeping with the theme of this edition, I stopped to ponder what are the common characteristics of the folks that I have the privilege and honor of working with, and serving.  With hardly any effort at all, I...
The Times, They Are Changin’

The Times, They Are Changin’

Last time we talked about how to start understanding your process through some easy metrics. This time, we’ll talk about what starting may mean. The most comprehensive word to describe this would be change. Change is rarely easy; however, it is a constant (like...