First Things First

First Things First

It’s no secret that I think systems will help a shop run better – more efficiently, easier to train employees, higher profits.  Systems take time to implement, however. One of the conversations I frequently have is, “OK, I’ll accept your premise that it will make more...
Who Implements An ISO Standard?

Who Implements An ISO Standard?

What sort of yard owner implements an ISO standard?  In keeping with the theme of this edition, I stopped to ponder what are the common characteristics of the folks that I have the privilege and honor of working with, and serving.  With hardly any effort at all, I...
The Times, They Are Changin’

The Times, They Are Changin’

Last time we talked about how to start understanding your process through some easy metrics. This time, we’ll talk about what starting may mean. The most comprehensive word to describe this would be change. Change is rarely easy; however, it is a constant (like...
Key Performance Indicator

Key Performance Indicator

When a company is making money it can seem successful but is it truly measurable? If a company is struggling to achieve their organizational objectives it can be difficult to determine exactly what aspect of the company is holding it back. This is where Key...
Visual Management

Visual Management

A picture speaks a thousand words and in any language you speak, which is why Visual Management as a communication technique is essential, even if we don’t notice it every day. Visual management is a technique to help communicate expectations, performance,...