by Megan | Oct 27, 2017 | Customer Service
Customers are the bread and butter of any business. Therefore, any communication with existing or potential customers needs to be high quality, informative and honest. Most communications with customers can be separated into 4 main categories: General communications...
by Mary McDonald | May 4, 2014 | Blog, Customer Service
After you’ve gotten through the automated tree of service options (“for dept A, press 1; for dept B, press 2…) you finally get a real live person on the phone. If your employees are not ensuring that they’ve met all of your customers’ needs, you’re setting...
