Communicating With Customers

Communicating With Customers

Customers are the bread and butter of any business. Therefore, any communication with existing or potential customers needs to be high quality, informative and honest. Most communications with customers can be separated into 4 main categories: General communications...
Root Cause Analysis and CA Plus

Root Cause Analysis and CA Plus

Processes are refined, and you quality check product batches to assure every product is perfectly manufactured and functions as it should. However, sometimes defective products will slip through the cracks, and that is when you get that call from a customer...
Back from China – when time = money

Back from China – when time = money

I was potentially stranded by two natural events during my return flight from China – the typhoon threatening to hit Taipei, Taiwan; and the hurricane (Ike) threatening Texas. Turns out that Ike was no threat since I wasn’t flying through Houston; however, the...