by Mary McDonald | Mar 7, 2023 | Productivity
Kaikaku, a Japanese term for radical or revolutionary change, is a trending business management and process improvement concept. It is a shift from the traditional approach of gradual and incremental change to a more radical and transformative approach. The adoption...
by Megan | Oct 26, 2018 | Systems
We’re going to take a short departure from our regular column on standards, to talk about techniques for managing your yard better, in the spirit of this issue on Operations. Do you have a process flow that you need to follow, but find that there are a lot of moving...
by Megan | Sep 28, 2018 | environmental
The trucking industry has changed a lot since the days when I’d ride in the third seat of the family station wagon, facing backwards, and wave at truckers in the hopes they’d toot their big horn back at me. (TOOT TOOT!) Back then, they drove what they thought was...
by Megan | Dec 15, 2017 | Quality
In 2009 Ram Nidumolu, CK Prahalad and MR Rangaswami wrote an article in the Harvard Business Review declared sustainability to be the ‘key driver of innovation’ summarizing research of 30 large corporation in one key statement: “Our research shows that...
by Megan | Oct 27, 2017 | Customer Service
Customers are the bread and butter of any business. Therefore, any communication with existing or potential customers needs to be high quality, informative and honest. Most communications with customers can be separated into 4 main categories: General communications...
