Communicating With Customers

Communicating With Customers

Customers are the bread and butter of any business. Therefore, any communication with existing or potential customers needs to be high quality, informative and honest. Most communications with customers can be separated into 4 main categories: General communications...
How Many Internal Auditors Should You Train

How Many Internal Auditors Should You Train

Audits are part and parcel of ISO registration, with internal audits being a Quality Management System’s best friend. ISO 9001 actually defines what is required as part of your internal audit procedure. Assigning an internal auditor satisfies this requirement, and...
The 3 Latest Changes to ISO

The 3 Latest Changes to ISO

There have been a few changes to ISO this year, with deadlines for the 2015 standards and 45001 close to being reached in order to bring health and safety up to align with modern standards. In this article, we will look at those changes and what they mean for your...
How Can An ISO 9001 Consultant Help Me Interpret The Standard?

How Can An ISO 9001 Consultant Help Me Interpret The Standard?

For those new to ISO standards, it can be overwhelming and confusing regarding how it is meant to be applied to each individual organization. For many years ISO 9001 was thought to be applied purely to manufacturing organizations and their quality control of products....
What Do We Have To Do To Stay An ISO 9001 Certified Company

What Do We Have To Do To Stay An ISO 9001 Certified Company

Once you have gone through the process of becoming ISO 9001 certified you will want to stay certified. Many organizations have made the mistake of thinking once the certification process is completed they are not required to do anything. However, their certification...