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There are a wide variety of quality management system software options available to your organization. While you may not need a fully customized version, you will definitely need to identify the areas or modules you’ll be interested in. These typically include some subset of the following list:
- Alerts / Notifications
- Audit Management
- Compliance Management
- Corrective Actions (CAPA)
- Defect Tracking
- Document Management
- Feedback Tracking
- Incident Management
- ISO Standards Management
- Knowledge Management
- Maintenance Management
- Nonconformance Tracking
- Risk Management
- Supplier Quality Control
- Testing Management
- Training Management
I recommend that clients look at Capterra, a software aggregator site, and search specifically on Quality Management System software to limit the search results. The benefit of Capterra is the reviews, ratings, and listings of pros and cons – you can figure out what your needs are, and find a package that meets your requirements.
I’ve had an opportunity to work with several quality management system software packages, and can say that some are better than others – when looking for a solution, check out the FAQ’s, their policy for customer support (online? live operator via phone or chat? etc.) and the ease of use, as well as initial set-up support.
How easy is it to use your local forms within the system?
Can you design your own modules, templates, etc.?
Are modules linked, to provide a seamless process flow through your entire program?
These are just a few of the things you may want to consider when looking at quality management system software solutions.